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Privacy Policy

By signing our Terms & Conditions you give your consent to use your personal information in accordance with this policy

 

Our Privacy Policy aims to help you understand what information we might collect about you and how we use it.

Betsy’s Dog School is the data controller of your personal data.

Betsy’s Dog School is committed to protecting and respecting your privacy and will comply with all applicable data protection laws in all our dealings with your personal data.

 

As data controllers, we want you to feel both informed and empowered when it comes to the handling and usage of your personal information. In this privacy statement, we explain how and why we collect and use personal data, which is information relating to an identified or identifiable living person. We will only use your personal information lawfully in accordance with the General Data Protection Regulation 2018 (‘GDPR’). If you have any questions about our Privacy and Cookie Policy, please do get in contact by sending an email to fiona@betsysdogschool.co.uk

 

We process personal data for a variety of reasons, with each means of collection, lawful basis of processing, use, disclosure, and retention periods set out on a situational basis.

 

When you visit our site, we collect anonymous data from our cookies. This means we can see the number of users, page views and visits within a selected timeframe, but we cannot link this information back to you as an individual.

 

We use PayPal to process your payments. More information on how PayPal processes your personal data and your data protection rights, including your right to object, is available at https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full

 

Personal data may also be used to personalise our marketing, for example, to suggest products or services related to your previous purchases or interests. It may also be used to send you special offers and product news by email. You can opt-out of this at any time by contacting me at: fiona@betsysdogschool.co.uk

What information do we collect?

 

We may collect and process the following data about you:

  • Information about you, such as your name, your business name, telephone number and email address;

  • Additional information that is provided by you filling in forms on our websites. This includes information provided at the time of subscribing to our services, posting material, or requesting further services or information;

  • If you contact us, we may keep a record of that correspondence;

  • We may also ask you to complete surveys from time to time that we use for research purposes, although you do not have to respond to them;

  • Details of your visits to our websites and emails received including, but not limited to, traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise.

 

In addition, we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to prevent fraudulent access to our member-only areas.

 

How do we collect your information?

 

There are a couple of ways that we collect your information. Depending on how you use our site and what for, we collect your information using the following methods:

1. When you directly give it to us (“Directly Provided Data”)

2. When our system collects data as you use our website (“System Collected Data”)

Typical of many websites, when you visit our website certain information automatically gets created and recorded by IT systems necessary to operate the site.

 

This can be broken down into:

  • Cookies. When you visit our site a small text file called a ‘cookie’ is downloaded onto your PC. The next time you visit our site, your computer will check to see if it has a cookie that is relevant and then sends the information contained in that cookie back to the site. This lets us know if you’re a new or returning visitor and what items you’ve viewed or added to cart, for instance. This is all to improve your experience with us. For more information about cookies, how we use them and what we do with them, please see the section titled “Cookie Consent” further down this page.

 

  • Devices. The type of device you’re using to access our site will also be recorded, such as what type of device it is, what operating system you’re using, what your device settings are, and potentially why a crash has happened. This is again to help us improve your user experience by making sure our site is working and optimised on all devices. This falls under “Anonymous Information” as we can’t trace this information back to you as an individual.

Why do we collect your information and personal data?

We process personal information for certain legitimate business purposes, which include some or all of the following:

  • To carry out our obligations arising from any contracts entered into between you and us;

  • To notify you about any changes to our service.

  • To better understand how people, interact with our websites;

  • To communicate with you about offers, products, services and other information that we believe may be helpful to you and your business;

  • To determine the effectiveness of our promotional campaigns and marketing.

  • To enhance, modify, personalise or otherwise improve our services/communications for the benefit of you and our customers;

 

Whenever we process data we will ensure that we always keep your personal data rights in high regard and take full account of these rights. When contacting you for the above purposes we may do so by phone, email or other electronic means, unless you tell us otherwise. None of your personal details will ever be passed to any third parties or shared with companies or people outside of Betsy’s Dog School and our associated businesses.

 

Social Media Platforms:

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. Betsy’s Dog School will never ask for personal or sensitive information through social media platforms and we encourage users wishing to discuss sensitive details to contact us through our primary communication channels i.e. telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

For how long do we store your personal data?

We will only retain your personal data for as long as we believe it is up-to- date. We verify our data periodically, if you want us to remove your data from our records, then we will do so. All you have to do is ask. You can do so by sending an email to: fiona@betsysdogschool

 

How do we protect your personal data whilst we have it?

Your information is securely stored electronically on a password protected computer.

All security precautions are taken to ensure your data will remain safe.

While you remain a customer we will take all reasonable technical precautions to prevent the loss, misuse, or alteration of your personal information.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent any unauthorised access.

 

What controls do you have over your data?

 

You have the right to:

  • Request to see the personal data we hold about you. This includes the right to obtain confirmation as to whether or not we process any of your personal data. There may be a charge to provide this as set out under applicable law;

  • Request that we correct any inaccuracies in the personal data that we hold on you;

  • If you wish you can request to have your personally identifiable data deleted from our database and/or to stop receiving communications from us;

  • Request that we do not process your personal data for marketing purposes;

If you wish to talk to us about any of the above, please drop us an email at fiona@betsysdogschool.co.uk

 

Under no circumstance do we sell your information or personal data to third parties.

 

Right to rectification & erasure

If you believe the data we hold for you to be incorrect or you wish to no longer be on our records, you can request a rectification or use your right to be forgotten, whereby we will remove your information. Just email us at fiona@betsysdogschool.co.uk

 

Right to restrict processing

You can restrict the information we gather about you by opting out of cookies or unsubscribing from our mailing list.

 

Right to lodge a complaint with a supervisory authority

As a data subject, you have the right to lodge a complaint with a supervisory authority if you consider that the processing of personal data relating to you infringes the GDPR. The supervisory authority in which the complaint has been lodged will inform you on the progress and the outcome of your complaint.

 

Right to be informed & right to access

Under the GDPR, you are able to request from us what information we hold about you on our system. If requested, this will be provided to you in an easily understandable format within 21 days.

Cookie Consent

We use cookies and similar technologies for a variety of purposes on our websites or when we send you an email. Cookies are small files that are stored on your browser when you visit a website. The main purpose is to keep a record of your visit, time spent on the site, pages visited, and searches made. We may also use cookies to automatically collect information from your computer when you visit our sites, and automatically store it in the log files. This may include information on type of browser software, website activity and IP address.

 

How to refuse and delete cookies

You can refuse to accept all or some cookies by modifying your settings within your browser – for help on how to do this visitwww.aboutcookies.org.uk

 

You may also delete all cookies on your browser – click help on your browser or visit www.aboutcookies.org.uk

 

Please remember that if you block the session cookies you may be unable to access certain parts of our websites.

 

 

Changes to This Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

 

 

Contact Us

Have a question? You can get in touch with us by sending an email to fiona@betsysdogschool.co.uk

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