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Terms & Conditions

 

By a) enrolling a dog with or b) permitting a dog to attend or c) accepting the Services of Betsy’s Dog School, the Client is deemed to have accepted these Terms and Conditions.

Training Sessions

  1. Our 1:1 Training Sessions last between 1 and 1.5 hours from arrival to departure, however, we base our sessions on quality rather than on the time allotted

  2. With your agreement during a session, you/your family and your puppy or dog may be photographed and/or videoed for research, training progress, and for upload onto Betsy’s Dog School website, Facebook and Instagram feeds. Please advise us if you DO NOT agree to this material being used for this purpose.

  3. While no guarantee can be made regarding individual results achieved by attending and/or participating in our training programs or packages, Betsy’s Dog School can guarantee the service that you receive. Results depend upon many factors, including (but not limited to); the dog’s behaviour, breed or characteristics, the dog’s previous history, effective management, the Client’s training ability and the Client’s commitment.

Training Policy

By enrolling a dog in Training with Betsy’s Dog School the client is deemed to have read and accepted the Training Policy (detailed at the end of this document). If a client, at any time, is found to break any clauses in the Training Policy, Betsy’s Dog School reserves the right to cancel any packages, sessions or classes without a refund.

 

Health & Behaviour

  1. The Client has explicitly confirmed that they have made full and frank disclosure of any characteristic, trait or behavioural history that might make their dog unsuitable for training sessions or programs.

  2. Should the Client’s puppy or dog be deemed to be unsuitable for any program, Betsy’s Dog School reserves the right to cancel the booking indefinitely, with immediate effect.

  3. The Client takes full responsibility for their dog/s behaviour at all times during 1:1 lessons, including when off-lead and in public spaces.

  4. The Client agrees to ensure that their dog/s will be kept up to date on all vaccinations, de-worming and de-fleaing.

  5. The Client agrees that Betsy’s Dog School cannot be held liable for accident, death or injury to their dog during training sessions, classes or programs.

  6. The Client agrees that Betsy's Dog School cannot be held responsible for any injury caused by the dog itself or being attacked by another dog or human during the Collect & Train Service.

  7. If meeting during Covid-19 restrictions lessons may have to be adapted to follow government guidelines. This may include a change of location to allow for social distancing, the wearing of face masks and a strict hygiene protocol. It is possible due to restrictions, that training may only be offered virtually via FaceTime, Zoom or Google Meet

  8. The Client agrees to inform Betsy's Dog School of any allergies the dog has prior to the first session as treats may be used in training by the instructor

Payment, Bookings & Cancellation

  1. Payment for your selected package is required in advance of your first session and within 7 days OR the date specified on the invoice.

  2. We require a minimum of 48 hours cancellation notice. For cancellations within 48 hours or non-appearance, the full rate will be charged.

  3. If you cancel a booking within 48 hours of making payment, you will receive a refund minus a processing/admin fee of £20.

  4. Whilst we strive to avoid changes and cancellations of your sessions, Betsy’s Dog School reserves the right to cancel or change an appointment at any time by notice with immediate effect. Your session will be rescheduled at the next available opportunity, or a refund issued if this is not possible.

  5. All sessions contained within a training package must be taken within 3 months from the booking date. There will be no refunds, or partial refunds, for expired sessions.

  6. PayPal or a Bank Transfer is the preferred method of payment for all training packages or programs.

  7. If you, with Betsy’s Dog School discretion, have been offered to spread the payments for a training package over multiple instalments then you are liable for, and committed to, making ALL the instalment payments. You cannot cancel or walk away with instalment payments outstanding.

  8. On cancellation for any reason, the Client shall immediately pay to Betsy’s Dog School all of the outstanding unpaid invoices and interest and, in respect of services supplied but for which no invoice has been submitted, Betsy’s Dog School shall submit an invoice, which shall be payable by the Client immediately on receipt.

 

 

TRAINING POLICY

Our training is based on the kindest, most effective, non-punitive methods. We carefully design and structure our training programme/s to be the best they can for the dog and owner. We hope you enjoy the sessions as much as we love instructing them!

 

These policies are written in the interest of safety, responsibility and care for owners and their dogs.

By training with Betsy's Dog School, you are deemed to have accepted our Training Policy:

 

  1. Harsh handling is not permitted. We have a complete ban on choke chains and other coercive or punitive techniques, in accordance with the ABTC Code of Practice.

  2. Owners are expected to clean up after their dogs when in public places. All dogs must be kept under control and on leash in public areas (off leash only where specifically instructed by your Trainer). We are there to help but you are responsible for the conduct of your dog at all times.

  3. Betsy's Dog School will make every effort to ensure that you and your dog are kept safe whilst training with us. Nevertheless, Betsy's Dog School cannot be held liable for any loss or damage of your property, or the loss, injury or death of your dog whilst training.

  4. Calm & quiet Children are welcome to attend the training sessions, however, for the sake of safety and consistency in training, young people under the age of 16 MUST be supervised by an adult. Parents may wish to sit down with Children before a dog training session to explain how important it is for them to listen and be involved to prevent unwanted distractions during a session.

  5. Please let us know if your dog is not in a fit state to train due to illness, disease, injury or any other reason.

  6. All dogs should be wormed and fully protected by vaccination as advised by their vet.

 

If you have any questions about this information prior to your training session, please contact me on 07787 447 957 or email fiona@betsysdogschool.co.uk

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